Product Overview
ParkSight is an inclusive theme park companion app designed to support guests with sensory sensitivities. It combines real-time sensory alerts, a customizable profile, calming tools, and a quiet-zone map to help visitors plan, navigate, and enjoy their park experience with confidence.
Platform: Mobile app (iOS & Android)
Key Value: Reduces sensory overload by giving guests personalized information and on-demand calming resources
Roles
UX/UI Designer
Tools

Problem Statement
Theme park guests often struggle with navigating the park, managing wait times, and finding experiences that match their sensory and accessibility needs. Existing apps provide limited guidance and personalization, leaving many users feeling overwhelmed and unable to fully enjoy their visit.
Goals
Create a theme park companion app that helps guests navigate, plan their day, and access personalized sensory and accessibility support for a comfortable, stress-free experience.

Design Process
The design process began by uncovering the challenges guests face in navigating the park and managing sensory overload. From user research to ideation and prototyping, each step focused on creating solutions that are intuitive, accessible, and personalized. Through testing and iteration, the app evolved into a tool that helps every visitor enjoy the park with confidence and ease.
Understand
User Research
User Interview
Competitve Analysis
Define
User Personas
Empathy Map
User Journey
Ideate
User Flow
Information Architecture
Design
Wireframe
Hi-Fi Designs
Prototype
Test
Feedbacks
Conclusion
Future Concept

Design Timeline
1st week
2nd week
3rd week
4th week
5th week
6th week
Understand
User Research, User Interview, Competitve Analysis
Define
User Personas, Empathy Map, User Journey
Ideate
User flow, Information Architecture
Design
Wireframe, HI-Fi Design, Prototype
Test
Feedbacks, Conclusion, Future Concept

User Research
To design ParkSight, I stepped into the shoes of theme park guests with sensory sensitivities. Through interviews and observation, I explored how they navigated crowds, rides, and loud environments. These firsthand insights revealed patterns in what makes a day fun—or overwhelming—and shaped the app’s features from the ground up.
Key Insights
• Guests often face unexpected sensory triggers in busy areas.
• Planning ahead is hard due to limited accessibility and ride information.
• Existing apps focus on maps and wait times but ignore sensory needs.
• Quiet zones and calming tools are hard to locate or use.
• Real-time, personalized support can improve comfort and independence.
Competitive Analysis
To understand how existing products address accessibility and sensory needs, I conducted a competitive audit of leading theme park and companion apps. This review highlighted gaps in navigation, personalization, and sensory-friendly features, giving me clear opportunities to differentiate ParkSight and better serve its users.
ParkSight MVP Features
Decompression Toolkit
Offers calming tools like guided breathing, visuals, and audio loops.
Personalized Planning
Feature
Core Purpose
Interactive Park Map
Wait Times & Ride Info
Accessibility Info
Calming / Mindfulness Tools
Quiet Zone Locator
My Disney Experience App (Direct)
Planning & navigation for Disney parks
✓ Real-time, detailed Disney maps
✓ Real-time, detailed Universal maps
✗ Not a park app
Limited – buried in menus
✗ None
✗ Not relevant
✗ None
✗ None
✗ None
✗ None
✓ Live wait times, ride details
Limited – scattered info
✓ Guided audio, visuals, breathing
✓ Live wait times, ride details
✗ N/A
Universal Orlando Resort App (Direct)
Planning & navigation for Universal parks
Calm App (Indirect)
Stress-reduction & mindfulness app
Real-Time Alerts
✗ Basic itinerary only
✓ Show alerts, but not sensory alerts
✓ Genie+ suggestions but not sensory-based
✓ Park updates, but not sensory alerts
✗ N/A
✗ N/A
User Personas
Bio
Emily is a curious 10-year-old who loves storybooks, animals, and princesses. She’s visiting the park with her family and uses visual schedules and headphones to manage her autism. While verbal and imaginative, she can feel overwhelmed in noisy, chaotic spaces.
Goals
Have fun with her family.
Meet characters she loves.
Ride gentle attractions without getting overwhelmed.
Feel safe and in control of her environment.
Pain points
Noisy or surprising moments that come without warning.
Having to leave the park early due to sensory overload.
Not knowing where to find a quiet space.
Long, loud lines without distractions or relief.
Personality

NAME:
Emily Young
AGE:
10 years old
EDUCATION:
Elementary School
JOB:
Student
LOCATION:
Orlando, FL
HOBBIES:
Reading and drawing
Bio
John is a 17-year-old who loves video games, music, and theme parks when he knows what to expect. He has sensory processing issues related to ADHD and anxiety, and while independent, unfamiliar or unpredictable environments can overwhelm him. He visits with friends or his older sister.
Goals
Enjoy time with friends without overwhelm.
Try thrill rides when ready.
Stay independent and in control.
Use tech to plan and adjust his day.
Pain points
Pressure to ride before he’s ready.
Uncertainty about ride intensity/sensory load.
Frustration when plans change or end early.
Overheating or shutting down in overwhelming areas.
Personality

NAME:
John Sanchez
AGE:
17 years old
EDUCATION:
High School
JOB:
Student
LOCATION:
Houston, TX
HOBBIES:
Video games and
music
Persona: Emily
Goal: Enjoy the park at her own pace with minimal sensory overload.
Actions
Entering the park
Exploring
Waiting in Line
Sensory Break
Task List
Look at maps, choose preferred rides, set expectations with visual schedule
Walk through themed areas, engage with scenery, signal if overwhelmed
Stand in queue, listen to background sounds, try to stay calm
Find quiet zone on map, sit with parent, regulate with calming tools
Feeling
Improvement
Opportunities
Clearer ride sensory info; calmer entry experience
Calming toolkit + break suggestions
Line distraction tools
“Quiet nearby” alerts; personalized break suggestions
User Journey Maps
Persona: John
Goal: Navigate the park confidently, manage sensory challenges, and stay independent with friends.
Actions
Entering the park
Exploring
Deciding on Rides
Burnout
Task List
Opens map, filters rides, plans flexible route
Walks through crowds, follows group, checks phone
Reviews ride details, handles peer pressure, decides whether to ride
Mentally fatigued, searches for quiet place, debriefs alone or with group
Feeling
Improvement
Opportunities
Low-sensory entrance routes; ride filter by sensory type
Crowded zone alerts; quiet paths
Discreet ride decision support; guidance for safe choices
Built-in decompression guide + recovery plan
Information Architecture

Wireframes

Color Palette
Typography
Iconography
Style Guide
Aa
Font
Poppins
Aa
Poppins
Bold
Aa
Poppins
Semibold
Aa
Poppins
Medium
Aa
Poppins
Regular
Name
Font Size
Line Height
24 px
20 px
18 px
16 px
14 px
12 px
16 px
36 px
24 px
28 px
24 px
22 px
16 px
24 px
Heading 1
Heading 2
Body - Large
Body - Regular
Body - Small
Caption
BUTTON
Bold
Outline
Light Blue
HEX: #03369D
HEX: #DFE9FF
HEX: #F2F4F7
HEX: #F2F4F7
HEX: #DBE1E8
HEX: #4B5666
Dark Blue
HEX: #000000
Black
HEX: #FFFFFF
HEX: #767A8C
Blue
Light
White
Gray Light
Gray
Gray Dark
HEX: #3676E0
Buttons
Button
Button
Button
Button
Button
High Fidelity Screen
Plan My Day
Flexible Schedule Management
Guests can quickly reorder or update their plans in real time if crowds or sensory fatigue become an issue.

High Fidelity Screen
Sensory Profile
Personal Sensory Preferences
Lets guests (or parents) set noise, motion, and crowd sensitivities so the app can personalize recommendations.
Adaptive Recommendations
Uses the saved profile to adjust ride suggestions, route planning, and alerts automatically for a more comfortable visit.

High Fidelity Screen
Quiet Zone
Nearby Quiet Zones
Shows calm areas closest to the guest’s current location with a simple map view for quick access.
Get Directions to Quiet Zones
Provides quick turn-by-turn directions from the guest’s current location to their chosen quiet area.



High Fidelity Screen
Calming Tool Kit
In-the-Moment Support
Offers quick-access calming tools like breathing guides, soft visuals, or gentle sounds to help regulate sensory overload on the spot.

High Fidelity Screen
Sensory Alerts
Real-Time Notifications
Alerts users when an area or ride becomes too loud, crowded, or overstimulating.
Live Map of Active Zones
Shows a color-coded (or icon-based) map of current sensory conditions so guests can visually see which areas are calm or high-stimulus and plan their route.

Other Screens








Key Takeaways
This project provided valuable insights into user behavior, design decision-making, and the importance of accessibility in creating meaningful experiences. Here are the main lessons and highlights I gained throughout the process:
• Clear Need for Sensory Support
Through my solo research and analysis, I discovered that overstimulation is one of the main barriers to enjoying a theme park. Guests struggle to anticipate triggers like noise, motion, or crowds. This validated the need for real-time sensory alerts, clear ride information, and easily accessible quiet spaces built directly into the app.
• Planning + Flexibility are Equally Important
Working independently helped me see how important it is for users to plan their day ahead but also adapt quickly. Parents and teens want to choose rides, set expectations, and map quiet zones, but also need a way to shift plans when sensory fatigue sets in. This led to the “Plan My Day” feature combined with quick, one-tap re-routing and alert options.
• Clear Navigation Reduces Overwhelm
Because this was a solo project, I focused on making navigation as clear and simple as possible. Large blocks of text and buried menus can create confusion in high-stimulation environments, so I prioritized simple labels, easy-to-access features, and an intuitive map layout for key tools and quiet spaces.
• Calming Tools Build Confidence and Independence
One of the strongest insights from my independent research was how often neurodiverse guests rely on companions for self-regulation. A built-in toolkit (breathing guides, calming visuals, “I need a break” button) empowers users to self-manage before anxiety escalates, increasing independence and reducing stress for families.